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Precision Garage Door of Dayton
about Precision Garage Door
has received 8 reviews, averaging 3.00 Stars:
The service that Tyler provided was good - he arrived on time, had everything he needed to perform the repair, and from what I can tell was done well in an efficient manner. Tyler was courteous and professional and he gets 5 stars. However, overall I need to reduce the rating because pricing. I called Precision of Cincinnati to book and was told on the phone that it was a $75 service call fee in addition to the repair and that springs are $250. I mentioned a coupon on the website for a free service call with the repair and was told that was fine and to just tell the technician when he arrived. All settled, appointment booked. Apparently, the appointment was actually booked with Precision of Dayton and when the technician arrived he said that their service call fee is $130 and that they won't accept the coupon nor match the price of the Cincinnati office whom I called to book the appointment. Additionally, their cost for the springs was $384. So at the time of booking I was thinking I was in for about $500 and ended up at the time of service at over $900 for the service call plus 2 springs. Precision needs to have much more transparency into their pricing and booking practices to avoid these sorts of issues. I also don't understand how the Dayton office can be so much more expensive. For these reasons, my overall experience is 3 stars.
- Anthony Conte
Technician: Tyler L
The service was good showed up the next morning and the guy was done in 20 minutes very good job but they considered themselves high end service and $700 to replace garage door springs, I’m not a high end guy and that was a shock after what I saw other regular companies charge and the cost of the springs so if you are in a hurry and want a high end good job they do that but I should have researched google first. I’m retired and that’s almost a month pay, I called them and they just said they offer a premium service.
- William Buchanan
Lead Technician : Kevin O
Overall service was good but the price of $299.99 for each PDS Green Powder Coated .218 x 31" - 1 3/4" I.D. Torsion Spring is over four times the cost of the same size Duralast torsion spring from HomeDepot. Will not be using again in the future.
- Michael Wills
Technician: Jared R
Beckett Ridge, OH
I thought the garage door opener had a broken part and it would not open. I could not get the drive to engage after the disconnect had been pulled. It turned out, I was not doing it correctly. The technician immediately pulled it into place and showed me what I was doing wrong. Cost me $75 for one minute of effort on his part. He was knowledgeable, explained it to me and was professional and courteous in his demeanor. He was unable to replace the rubber strip on the bottom of the 1 3/8" door which was a disappointment. I would have given him 5 stars if he had taken the time to do the advertised 25 point safety inspection and looked the opener, tracks, etc. over to see if there was anything else that needed attention. He did not offer to do this and I did not think about it at the time. (I was too embarrassed about not being able to figure out the easy fix on my own.) I would have felt better about spending the money if he had taken the time to look things over as the actual fix took no more than a minute. So, I paid quite a bit for his driving time. That being said, I would call again if I had a problem with either of my doors.
- Don Peeler
The tech worked very hard in installing the bottom rubber seal on Garage door. It took a long time to install. The problem is, inside garage the door on the left side you can see a stream of light about 24inches the rubber seal is not not flush to the floor when the garage door is closed. I did point it out to the tech he said it is because of the garage floor. However the old floor seal was flush to the floor when close only a one inch gap was seen. This rubber seal was soft difficult to work with.I. just hope the rubber is durable. The cost was 194.00 I did take a photo.
- Marilyn Wilson
Service was good, but pricey. Quite a steep mark up on the rollers, after finding similar ones online.
- Scott Kennedy
Timing was a problem. The gentleman who gave me the estimate on Tuesday said someone would be at the house around 9 on Friday. I called at 9:45 and the lady answering the phone said my window was 10-12. Technician arrived at 1:30. Checked at 3:20 and he said another 30-40 minutes. My husband got home at 5-5:30 and he was still tinkering with the door. We were supposed to leave for the weekend in the afternoon. Had to cancel our dinner plans. Didn't get to leave for my parents' house (4 hour drive) until 5:30. Technician was nice and friendly. Apologized for the delay.
- Christine Bellish
Precision Door is great and we request Kevin every time. The only reason I rated this a 3 is because I made an appt. and was told they would arrive between 9-11. I called at 1130 because they hadn't shown and they forgot to schedule me. Kevin did show up at 230 and they got to us as fast as they could. It just wasted 2 1/2 hours of my only day off.
- Dave Grove