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Read what people are saying
about Precision Garage Door

Precision Garage Door of Dayton
has received 22 reviews, averaging 1.00 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 02/19/2024
Garage Door Repair
,
Review:

Charged over 700.00 for a less then 30 min job....I watched him and he did nothing parts amount or labor amount that warranted a 700 dollar job.....I am elderly and widowed and I feel I was taken advantage of...

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Tyler L Service Provided:
Garage Door Repair

Technician: Tyler L
Review:

I believe Precision takes advantage of their customers by not disclosing all their charges up front. That what happen to me, they told me they charge $250 and up for spring and service charge of 75.00 but added charges for lubrication 130.00 and spring reset for 145.00. One spring for $ 385.00. I would use another contractor instead.

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Tyler L Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Tyler L
Review:

I called Precision Door out to get a quote on repairing my garage door. I knew what the problem was so I looked up some online quotes to get a general idea on how much the fix would be. Everything I looked up was around $400. They sent out a tech and he quoted me over $800 to get it working and $1300 to fix it properly. I couldn’t afford that at the time so I just paid for the $75 for the quote. After he left I checked my bank account and he charged me $130. I have called them 3 times to get an answer on why I was charged more than the $75 but, each time they tell me the billing department will call me back. I have not received a call back yet. This is the 3rd time I’ve used Precision Door and have a positive experience on the first two. This 3rd time has not been a charm.

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Employee Avatar Service Provided:
Garage Door Repair

Management: Jared R
Review:

We needed one torsion spring on our garage door. Received a quote of $250 when I called them. When the technician arrived, the quote jumped to $ 461. I was furious and told him to leave but the wife wanted it fixed. This was not the fault of Brent the technician. He was courteous and knowledgeable. Only after he called the office was I quoted this ridiculous price. If you like getting ripped off, then this is the company to call. ????

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Brent S Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Brent S
Review:

First off, I'm writing this for the company not the tech. Kevin did a great job, only took about 20min. With that being said, what an absolute rip off! First it was 75$ service charge for anyone to come out which is fine, I get that nothing is cheap these days. The tech came out and took a look at what needed to be done and said he'd be done in 15min! Awesome! He gets done and slaps me with a $365 bill! I said for what? The spring on my garage door came unwound and the cables needed to be replaced. That's it! Tells me that he doesn't make the prices. I told him if I had any idea I'd be charged almost $400 for a 15min job I'd have done it myself! What company just shows up, doesn't give you a quote and just does the work?? That's absolutely wild! Basically just forced me to pay money I didn't have! Naturally I call the company and was told they would reach out to management and management would reach out to the tech. After that I would hear back in a few minutes. I wait 25min and heard nothing so I called again. Now they're telling me that the last rep should have never told me that because no ones in the offices on Saturday and probably wouldn't hear from anyone until monday! WOW! Lesson learned, always ask for a quote before anyone does anything for you . I will never be using this company again and will for sure be telling at least everyone in my circle about the price gouging nonsense that is precision door service. 365$ for 15min of work?? I'm in the wrong business.

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Kevin O Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Lead Technician : Kevin O
Review:

To must money to bush a botten

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Service Provided:
Garage Door Opener Repair

Review:

They have trouble following simple directions

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Tyler L Service Provided:
Broken Garage Door Spring Repair

Technician: Tyler L
Review:

Let’s just say you totally ripped me off!! Paid $70O dollars that was the not the right option for my garage door repair in August and highly recommend looking for other estimates from local companies than this one !

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

I didn't Choose precision you were 500 dollars more than Overhead

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Brent S Service Provided:
Install Garage Doors

Technician: Brent S
Review:

Jared your technician was very unprofessional and rude to my wife. I will definitely NOT be using your company to fulfill my needs !!

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Employee Avatar Service Provided:
Garage Door Repair

Management: Jared R
Review:

I would never use this company again. Quoted on phone $250.00 to replace garage door spring. When they came out said was $480.00. There was a $75.00 service charge also that they never told you about. When was told $250.00 that was installation and all. But this company did not stand behind their so called "valuable customer service". We had checked with other companies before calling them and their prices were $250.00 complete also, so we chose Precision because they seemed customer care oriented. Never again! This company is not what they promote to be. Beware - chose a different garage door company. Read the other reviews. Seems to be a pattern.

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Tyler L Service Provided:
Broken Garage Door Spring Repair

Technician: Tyler L
Review:

I was quoted $275 to change out my garage door opener for one I had purchased. Tech called me in route… says the only install Lift Master starting at $799 plus $300 to install… Terribly unprofessional…. And they are double the price of anyone else installing Liftmaster.

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Employee Avatar Service Provided:
Garage Door Opener Repair

Management: Jared R
Review:

1/10 would not recommend. Called and asked for a price estimate to replace a garage door seal. Guy tells me one price ($300 worst case), so I agree to send a tech out. Tech comes out and gives me a price that is 50% greater than original price estimate ($450). I’ve got to sell my home in a hurry, so I agree to go forward even tho I feel cheated. I reach out to the owner, the owner calls me to discuss, tells me it’s my problem in the friendliest terms possible. The person I spoke to initially over the said the seal could anywhere from $5 a foot to $13 a foot. Turns out, they charged me $18.75 a foot for the seal. The person I spoke to over the phone also omitted the labor charge of $150. They did tell me about a $75 service fee, which I assumed included labor. Yeah, all my problem. Well, this review is now your problem. If you want to business with an honest transparent company, keep looking!

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Employee Avatar Service Provided:
Garage Door Repair

Management: Jared R
Review:

I had a bracket repair and key pad installed last week, when the repair guy left I noticed the door was not flush on the bottom. I called and was told they would comeback. When the new repair guy should up, their invoiced showed no repair work being done, only keypad install. So basically I got the shaft and double charged. I guess I can blame myself for letting him leave without my invoice. Lesson learned on my part....

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Employee Avatar Service Provided:
Garage Door Repair

Management: Jared R
Review:

Guy showed up looked the job over and said he wouldn't do the job. He works on commission and there wasn't enough money in it.

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Employee Avatar Service Provided:
Garage Door Opener Install

Management: Jared R
Review:

The technician was here for maybe 5 minutes. After telling me he had no idea what to do. I thanked him for his time and called another company. More training for your technicians is strongly advised. IDK should never be said. Let me find out is always a better response. Seemed like it was just more work than he wanted to do. I was thankful for the early text and his prompt arrival though. Good Luck:) BTW my tension spring is broken, both cables and guide reels are all still in place, but all he could do was give me excuses as to why he couldn’t fix it. Really think he missed an opportunity to replace or repair. He offered no solutions just kept repeating the challenges. So much negativity from him that there was no way I was going to let him waste anymore of my time. I live in an older home and have never had any service or repair person who was so poorly trained on the art of a sale, really no salesmanship at all.

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Service Provided:
Garage Door Repair

Review:

They came ahead of schedule and when I asked they come back on time on the phone, they just called me and told me I have to replace the whole door anyway. So what is the purpose of estimating when they don’t want to look at it? I am really disappointed.

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Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

They repairman automatically tried to sell me an $1800 repair without trying anything else. I found another company who repaired it in 5 minutes. I did get an estimate on doing the same work provision quoted. The quote was less than half of provisions price. Precision is a Total rip off company

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A Response from: John

Thank you for the opportunity to speak with you on the phone.. As I explained we strive for 100% satisfaction with every customer we serve and I am sorry we fell short of your expectations. We do quality work, with quality parts, and the best warranty in the business. In the future, should you need garage door service, I hope you will give us another opportunity. Please feel free to call me directly. Thank You for your time. John Hidy

Employee Avatar Service Provided:
Garage Door Opener Repair

Product:
Springs

Management: Jared R
Review:

Impossible to get an estimate or warranty information before they come out and charge a service call (overpriced). The tech did not "weigh the door" as advertised on the phone and online in order to tell what type of spring was needed. People who answered the phone were only providing minimal information and scheduling appointments. Plan seems to be to get a service call scheduled and try to sell you springs and service at double the price of most other companies. Once the tech was here, he was very efficient, after the hard sell. Overall appearance is that they are trying to take advantage of the situation but service is okay. Very over priced and will not use them again or recommend them.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I completed a review on Saturday before I reviewed my invoice which provided a breakdown of what the technician stated he did. The technician stated he cheched all remotes tto make sure they were all in good working conditiion which he did not, because they were in our vehicles. He also stated he checked the keypad which he did not because he did not have the code to verify if it worked or not and he also did not check the sensors that he stated he did. I am very disappointed in this company.

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Comment from: Denise Robinson

I would like to thank John the owner for personally contacting me to discuss my concerns. He was very compassionate and truly cared about my concerns and was willing to resolve the problem. Thank you that really meant alot!!

Employee Avatar Service Provided:
Garage Door Opener Repair

Management: Jared R
Review:

They installed new springs last month, door started having problems closing last week. The cables came of the reels. The door was stuck open and they could not come till next day. Then said was our fault, charged another $124 to fix. 3 year warranty is worthless. Springs were over priced to begin with. They told my wife there would be no charge to fix before they came out.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

I'm disappointed in how the phone scheduling person at Precision failed to pass crucial information along to the service technician. I knew the exact part # of the Genie part to be replaced. I gave it to scheduler, and tech shows up without needed part. End result, I wasted my afternoon and valuable work time. When I called to complain, customer service rep had a lot of excuses, but little as far as apology. So, I immediately called & scheduled another company.

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Service Provided:
Garage Door Opener Repair

Dayton Area

(937) 356-3517

(937) 356-3517
Warren County

(513) 836-8436

(513) 836-8436
Butler County

(513) 275-6321

(513) 275-6321
Greene County

(937) 502-4446

(937) 502-4446
Preble County

(937) 529-8958

(937) 529-8958
Clark County

(937) 502-4446

(937) 502-4446
Precision Door Service
Office: (513) 420-9064
3591 Commerce Dr.
Franklin, OH 45005