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Read what people are saying
about Precision Garage Door

Precision Garage Door of Dayton
has received 8 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Guy showed up looked the job over and said he wouldn't do the job. He works on commission and there wasn't enough money in it.
Steve Jewett
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was here for maybe 5 minutes. After telling me he had no idea what to do. I thanked him for his time and called another company. More training for your technicians is strongly advised. IDK should never be said. Let me find out is always a better response. Seemed like it was just more work than he wanted to do. I was thankful for the early text and his prompt arrival though. Good Luck:) BTW my tension spring is broken, both cables and guide reels are all still in place, but all he could do was give me excuses as to why he couldn’t fix it. Really think he missed an opportunity to replace or repair. He offered no solutions just kept repeating the challenges. So much negativity from him that there was no way I was going to let him waste anymore of my time. I live in an older home and have never had any service or repair person who was so poorly trained on the art of a sale, really no salesmanship at all.
Bryan Taulbee
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They came ahead of schedule and when I asked they come back on time on the phone, they just called me and told me I have to replace the whole door anyway. So what is the purpose of estimating when they don’t want to look at it? I am really disappointed.
Luan Nguyen
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They repairman automatically tried to sell me an $1800 repair without trying anything else. I found another company who repaired it in 5 minutes. I did get an estimate on doing the same work provision quoted. The quote was less than half of provisions price. Precision is a Total rip off company
Kathy Dees
A Response from: John

Thank you for the opportunity to speak with you on the phone.. As I explained we strive for 100% satisfaction with every customer we serve and I am sorry we fell short of your expectations. We do quality work, with quality parts, and the best warranty in the business. In the future, should you need garage door service, I hope you will give us another opportunity. Please feel free to call me directly. Thank You for your time. John Hidy

Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Impossible to get an estimate or warranty information before they come out and charge a service call (overpriced). The tech did not "weigh the door" as advertised on the phone and online in order to tell what type of spring was needed. People who answered the phone were only providing minimal information and scheduling appointments. Plan seems to be to get a service call scheduled and try to sell you springs and service at double the price of most other companies. Once the tech was here, he was very efficient, after the hard sell. Overall appearance is that they are trying to take advantage of the situation but service is okay. Very over priced and will not use them again or recommend them.
C
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I completed a review on Saturday before I reviewed my invoice which provided a breakdown of what the technician stated he did. The technician stated he cheched all remotes tto make sure they were all in good working conditiion which he did not, because they were in our vehicles. He also stated he checked the keypad which he did not because he did not have the code to verify if it worked or not and he also did not check the sensors that he stated he did. I am very disappointed in this company.
Denise Robinson
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They installed new springs last month, door started having problems closing last week. The cables came of the reels. The door was stuck open and they could not come till next day. Then said was our fault, charged another $124 to fix. 3 year warranty is worthless. Springs were over priced to begin with. They told my wife there would be no charge to fix before they came out.
Dean Ascani
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I'm disappointed in how the phone scheduling person at Precision failed to pass crucial information along to the service technician. I knew the exact part # of the Genie part to be replaced. I gave it to scheduler, and tech shows up without needed part. End result, I wasted my afternoon and valuable work time. When I called to complain, customer service rep had a lot of excuses, but little as far as apology. So, I immediately called & scheduled another company.
Mark & Christi Witsken
Service Provided:
Garage Door Opener Repair