Read what people are saying
about Precision Garage Door
Precision Garage Door of Daytonhas received 27 reviews, averaging 1.00 Stars:
Maineville, OH
Hamilton, OH
I was very aggravated with them. I called and asked them for a ballpark price on a 7 ft by 16 ft garage door. I asked for the least expensive door installed was and was told about $1,450. So I made an appointment for them to come and look at the door and give me the final price. They gave me a 4-Hour window which they showed up 30 minutes late for. Then the salesman went on to tell me that the door was going to be 2,800 not the 1450. When I asked him why it was so much more he told me that the people answering the phones don't really know what's going on. So I called another Door Company, they told me about $1,500 and when they came out to look at it, it was $1,500! What a crazy concept! Doing what you say! Precision door company wasted my time, they're overpriced and don't seem to know what they are doing. My suggestion is don't deal with them.
- Michael Sawyers
Liberty, OH
Filed a complaint with BBB
- Tom Hartel
Enon, OH
service tech came out and reviewed the issue, never took any thing apart wanted to charge me $270+ for a $20 dollar part on amazon. he still was trying to up sell me when i told him to foget it. Screw Drive Carriage Assembly I would not reccomend this company to anyone
- Disapointed
Monroe, OH
I wished i hadn't
- John Tackett
Charged over 700.00 for a less then 30 min job....I watched him and he did nothing parts amount or labor amount that warranted a 700 dollar job.....I am elderly and widowed and I feel I was taken advantage of...
- Donna Cameron
Beavercreek, OH
I believe Precision takes advantage of their customers by not disclosing all their charges up front. That what happen to me, they told me they charge $250 and up for spring and service charge of 75.00 but added charges for lubrication 130.00 and spring reset for 145.00. One spring for $ 385.00. I would use another contractor instead.
- Terry Burdine
Franklin, OH
I called Precision Door out to get a quote on repairing my garage door. I knew what the problem was so I looked up some online quotes to get a general idea on how much the fix would be. Everything I looked up was around $400. They sent out a tech and he quoted me over $800 to get it working and $1300 to fix it properly. I couldn’t afford that at the time so I just paid for the $75 for the quote. After he left I checked my bank account and he charged me $130. I have called them 3 times to get an answer on why I was charged more than the $75 but, each time they tell me the billing department will call me back. I have not received a call back yet. This is the 3rd time I’ve used Precision Door and have a positive experience on the first two. This 3rd time has not been a charm.
- Mark Swartz
Beavercreek, OH
We needed one torsion spring on our garage door. Received a quote of $250 when I called them. When the technician arrived, the quote jumped to $ 461. I was furious and told him to leave but the wife wanted it fixed. This was not the fault of Brent the technician. He was courteous and knowledgeable. Only after he called the office was I quoted this ridiculous price. If you like getting ripped off, then this is the company to call. ????
- Virgil Spitler
Product:
Hamilton, OH
First off, I'm writing this for the company not the tech. Kevin did a great job, only took about 20min. With that being said, what an absolute rip off! First it was 75$ service charge for anyone to come out which is fine, I get that nothing is cheap these days. The tech came out and took a look at what needed to be done and said he'd be done in 15min! Awesome! He gets done and slaps me with a $365 bill! I said for what? The spring on my garage door came unwound and the cables needed to be replaced. That's it! Tells me that he doesn't make the prices. I told him if I had any idea I'd be charged almost $400 for a 15min job I'd have done it myself! What company just shows up, doesn't give you a quote and just does the work?? That's absolutely wild! Basically just forced me to pay money I didn't have! Naturally I call the company and was told they would reach out to management and management would reach out to the tech. After that I would hear back in a few minutes. I wait 25min and heard nothing so I called again. Now they're telling me that the last rep should have never told me that because no ones in the offices on Saturday and probably wouldn't hear from anyone until monday! WOW! Lesson learned, always ask for a quote before anyone does anything for you . I will never be using this company again and will for sure be telling at least everyone in my circle about the price gouging nonsense that is precision door service. 365$ for 15min of work?? I'm in the wrong business.
- Justin Smith
Morrow, OH
To must money to bush a botten
- Gary Morgan
New Carlisle, OH
They have trouble following simple directions
- Renick Brown
Woodbourne-Hyde Park, OH
Let’s just say you totally ripped me off!! Paid $70O dollars that was the not the right option for my garage door repair in August and highly recommend looking for other estimates from local companies than this one !
- Tracy Liptak
Product:
Springfield, OH
I didn't Choose precision you were 500 dollars more than Overhead
- Brad Raines
Trenton, OH
Jared your technician was very unprofessional and rude to my wife. I will definitely NOT be using your company to fulfill my needs !!
- Randy Helton
Hamilton, OH
I would never use this company again. Quoted on phone $250.00 to replace garage door spring. When they came out said was $480.00. There was a $75.00 service charge also that they never told you about. When was told $250.00 that was installation and all. But this company did not stand behind their so called "valuable customer service". We had checked with other companies before calling them and their prices were $250.00 complete also, so we chose Precision because they seemed customer care oriented. Never again! This company is not what they promote to be. Beware - chose a different garage door company. Read the other reviews. Seems to be a pattern.
- Jim Williams
Maineville, OH
I was quoted $275 to change out my garage door opener for one I had purchased. Tech called me in route… says the only install Lift Master starting at $799 plus $300 to install… Terribly unprofessional…. And they are double the price of anyone else installing Liftmaster.
- Troy Firstenberger
Fairborn, OH
1/10 would not recommend. Called and asked for a price estimate to replace a garage door seal. Guy tells me one price ($300 worst case), so I agree to send a tech out. Tech comes out and gives me a price that is 50% greater than original price estimate ($450). I’ve got to sell my home in a hurry, so I agree to go forward even tho I feel cheated. I reach out to the owner, the owner calls me to discuss, tells me it’s my problem in the friendliest terms possible. The person I spoke to initially over the said the seal could anywhere from $5 a foot to $13 a foot. Turns out, they charged me $18.75 a foot for the seal. The person I spoke to over the phone also omitted the labor charge of $150. They did tell me about a $75 service fee, which I assumed included labor. Yeah, all my problem. Well, this review is now your problem. If you want to business with an honest transparent company, keep looking!
- Kenneth Ospital
Dayton, OH
I had a bracket repair and key pad installed last week, when the repair guy left I noticed the door was not flush on the bottom. I called and was told they would comeback. When the new repair guy should up, their invoiced showed no repair work being done, only keypad install. So basically I got the shaft and double charged. I guess I can blame myself for letting him leave without my invoice. Lesson learned on my part....
- Thomas Levingston
Mason, OH
Guy showed up looked the job over and said he wouldn't do the job. He works on commission and there wasn't enough money in it.
- Steve Jewett
Hamilton, OH
The technician was here for maybe 5 minutes. After telling me he had no idea what to do. I thanked him for his time and called another company. More training for your technicians is strongly advised. IDK should never be said. Let me find out is always a better response. Seemed like it was just more work than he wanted to do. I was thankful for the early text and his prompt arrival though. Good Luck:) BTW my tension spring is broken, both cables and guide reels are all still in place, but all he could do was give me excuses as to why he couldn’t fix it. Really think he missed an opportunity to replace or repair. He offered no solutions just kept repeating the challenges. So much negativity from him that there was no way I was going to let him waste anymore of my time. I live in an older home and have never had any service or repair person who was so poorly trained on the art of a sale, really no salesmanship at all.
- Bryan Taulbee
Hamilton, OH
They came ahead of schedule and when I asked they come back on time on the phone, they just called me and told me I have to replace the whole door anyway. So what is the purpose of estimating when they don’t want to look at it? I am really disappointed.
- Luan Nguyen
Product:
Fairfield, OH
They repairman automatically tried to sell me an $1800 repair without trying anything else. I found another company who repaired it in 5 minutes. I did get an estimate on doing the same work provision quoted. The quote was less than half of provisions price. Precision is a Total rip off company
- Kathy Dees
Thank you for the opportunity to speak with you on the phone.. As I explained we strive for 100% satisfaction with every customer we serve and I am sorry we fell short of your expectations. We do quality work, with quality parts, and the best warranty in the business. In the future, should you need garage door service, I hope you will give us another opportunity. Please feel free to call me directly. Thank You for your time. John Hidy
Hamilton, OH
Impossible to get an estimate or warranty information before they come out and charge a service call (overpriced). The tech did not "weigh the door" as advertised on the phone and online in order to tell what type of spring was needed. People who answered the phone were only providing minimal information and scheduling appointments. Plan seems to be to get a service call scheduled and try to sell you springs and service at double the price of most other companies. Once the tech was here, he was very efficient, after the hard sell. Overall appearance is that they are trying to take advantage of the situation but service is okay. Very over priced and will not use them again or recommend them.
- C
Product:
Englewood, OH
I completed a review on Saturday before I reviewed my invoice which provided a breakdown of what the technician stated he did. The technician stated he cheched all remotes tto make sure they were all in good working conditiion which he did not, because they were in our vehicles. He also stated he checked the keypad which he did not because he did not have the code to verify if it worked or not and he also did not check the sensors that he stated he did. I am very disappointed in this company.
- Denise Robinson
I would like to thank John the owner for personally contacting me to discuss my concerns. He was very compassionate and truly cared about my concerns and was willing to resolve the problem. Thank you that really meant alot!!
West Carrollton, OH
They installed new springs last month, door started having problems closing last week. The cables came of the reels. The door was stuck open and they could not come till next day. Then said was our fault, charged another $124 to fix. 3 year warranty is worthless. Springs were over priced to begin with. They told my wife there would be no charge to fix before they came out.
- Dean Ascani
Product:
Springboro, OH
I'm disappointed in how the phone scheduling person at Precision failed to pass crucial information along to the service technician. I knew the exact part # of the Genie part to be replaced. I gave it to scheduler, and tech shows up without needed part. End result, I wasted my afternoon and valuable work time. When I called to complain, customer service rep had a lot of excuses, but little as far as apology. So, I immediately called & scheduled another company.
- Mark & Christi Witsken
While the technician was polite and courteous, the estimate to repair my garage was outrageous. The retail price on the Liftmaster website was $39.95 for the gear kit while Precision charged $419 for the same kit. Total repair charge was $550. I would advise using another repair service.
- Greg Fish