Average: 4.89 stars
Tyler L's Bio:
Tyler (Ty) was born and raised in Cincinnati, OH and has over 7 years experience in the garage door industry. He is married and has a son. In his free time he enjoys listening to live music, watching the Cincinnati Bearcats and traveling to the beach.
We had a large spring break on our double garage door, and Precision Door was out to repair the spring the next day. It was so nice to work with a company that arrived as promised and just did exceptional work. The technician we worked with was Ty, and he was courteous and did a great job of explaining the repairs that we needed. Within about an hour, our garage door was working again, and I must admit, it worked SIGNIFICANTLY better than it did before... it is now smoother and quieter, and the repair came with a 10 year warranty. I would HIGHLY RECOMMEND Precision Door again and again.
- Stephanie Phillippi
The service that Tyler provided was good - he arrived on time, had everything he needed to perform the repair, and from what I can tell was done well in an efficient manner. Tyler was courteous and professional and he gets 5 stars. However, overall I need to reduce the rating because pricing. I called Precision of Cincinnati to book and was told on the phone that it was a $75 service call fee in addition to the repair and that springs are $250. I mentioned a coupon on the website for a free service call with the repair and was told that was fine and to just tell the technician when he arrived. All settled, appointment booked. Apparently, the appointment was actually booked with Precision of Dayton and when the technician arrived he said that their service call fee is $130 and that they won't accept the coupon nor match the price of the Cincinnati office whom I called to book the appointment. Additionally, their cost for the springs was $384. So at the time of booking I was thinking I was in for about $500 and ended up at the time of service at over $900 for the service call plus 2 springs. Precision needs to have much more transparency into their pricing and booking practices to avoid these sorts of issues. I also don't understand how the Dayton office can be so much more expensive. For these reasons, my overall experience is 3 stars.
- Anthony Conte
The Company is excellent! I wish everyone operated their Company like Precision. Everything was perfect!
- Trilly Guyler
Our tech was the best
- Dan Young
Precision Door Service is a wonderful company with a professional staff, and an organization always willing to help in detail with issues you may have. I called and received immediate service from Tyler Lung who was very professional, friendly, detailed and knowledgeable of product in discussion. I have used this company before and highly recommend them. Great service.
- judy hughes
Technician: Tyler L
Tyler explained everything in detail which I greatly appreciated. He gave me options and went over each with specific details. Looking forward to getting my new garage door.
- Deb Locke
Technician: Tyler L
Very impressed with the service I received, especially from the repairman, Tyler Lung. He was extremely professional and did a superb job fixing our garage door. I will certainly recommend Precision Door Service and Tyler to my friends!
- Dan Kirkpatrick
Great service. Tyler called to let me know when to expect him and arrived as stated. He was very professional. The company sent me a text with a short bio and a picture of Tyler so I knew who was coming. Tyler was very professional and the door was fixed in record time. I will highly recommend Precision to our friends and family.
- Lisa Miller
Tyler was outstanding and would highly reccomend
- Jeff Garman
Tyler came out to inspect and give an estimate.He was very professional,explained what parts were needed for repair and gave another option for replacing door and hardware.Very detailed explanation of the procedure.I opted for the repair/replacement of existing hardware since he explained that the door was in good shape and not damaged.Kudos to Tyler and Precision Door !!! Very pleased with the service provided.
- Greg Keiser
Very skilled, knowledgeable,. Professional,a very nice young man
- Debbie Melko
Fast efficient and within the time line they gave to replace the garage door, when finished installer Tyler Lung explained maintenance and answered any questions I had. That evening I could already feel the difference in temperature in the garage due to the insulation, and yes the door looks amazing.
- Andy Warrick
Excellent service. My only complaint is that the e-mail invoice had 2 pages - the invoice itself was portrait, but page 2 was landscape. Most annoying when you try to print them out at once!
- Ian Prendergast
Arrived in time. Did a great job explaining everything. Did a great Jon on all installations. Would definitely recommend. Thank a lot.
- Jack Turner
Very Professional. Do a great repair and service
- Judy Morris
Excellent, kind service! Thank you!
- Taylor Mabry
From scheduling to timely arrival and efficient service we could not have been treated more professionally. This company is just first rate. We’ll do our part by referring them to all of our friends and neighbors. Such a great experience.
- Julie Latham
Beckett Ridge, OH
When I couldn't get service until a week later from the Company I had used before, I looked on line, saw 5 stars for Precision, called and they could come the next day. Tyler came, fixed the problem, was professional, knew what he was doing, and it was a pleasure to see a young man with a good work ethic.
- Kathy Orlando
New Carlisle, OH
They have trouble following simple directions
- Renick Brown
Incredibly impressed with Precision! Outstanding service and professionalism in all respects. Tyler performed a thorough assessment of our overall garage door condition, clearly described different options for repairs and part replacements, and expertly completed all repairs (roller replacements as well as garage door opener adjustment). The Precision expertise, enthusiasm, and emphasis on quality was truly refreshing. I would highly recommend Precision to everyone!
- Nick K
Technician: Tyler L
Very friendly and responsive
- Jamal Grant
I would never use this company again. Quoted on phone $250.00 to replace garage door spring. When they came out said was $480.00. There was a $75.00 service charge also that they never told you about. When was told $250.00 that was installation and all. But this company did not stand behind their so called "valuable customer service". We had checked with other companies before calling them and their prices were $250.00 complete also, so we chose Precision because they seemed customer care oriented. Never again! This company is not what they promote to be. Beware - chose a different garage door company. Read the other reviews. Seems to be a pattern.
- Jim Williams
Both Tyler (Sales Quote on Damaged Garage Door) and Eric (Installer) were both fantastic to work with. Everything promised was done and with quality workmanship. I was surprised to find out the shop they work out of is located in Middletown, OH. The new garage door installed was an identical match to the damaged garage door we asked for a replacement for.
- Richard Brown
Reminders of the appointment, leading up to the appointment time and day was exceptional. Communication the day of the appointment including the picture of the technician and his bio was beyond expectional so I knew who to expect that day. His thorough explanation and showing what went wrong and why was top knotch. He didnt try to "sell" me anything, but explained the options, and what each option was and why. Prices were very fair considering how quickly they were able to come and evaluate my situation and the fact that they had a "fully stocked" truck and could fix it right them just made it all worth it. HIGHLY RECOMMEND THIS BUSINESS!!!!!
- Jospeh Pipitone
Tyler was wonderful! Very polite, early to the job, brought everything needed, fixed my garage door promptly and was very thorough in exposing the situation. Excellent A+! I highly recommend Tyler!!
- Angela Land
The service and the repair technician Tyler, were great.... Thank U...
- Nathaniel McCoy
Would like to acknowledge Tyler Lung for doing and outstanding job. He was courteous and knew what he was doing a pleasurable experience
- Darleen Thomas
Technician: Tyler L
Prompt,professional, and courteous.
- Mike Tortorici
Fantastic service by Tyler fixing a broken spring on our garage door on short notice. He also lubricated and balanced the door and checked and lubricated our second garage door. Tyler also took time to address all our questions and make recommendations to consider for the future.
- Jane Vinson
Technician: Tyler L
One of the nicest serviceman I have ever met. He made me feel at ease and I knew he was going to give me great service which he did. He explains everything in detail before and after the job. If you ever need any kind of garage door service give them a call and you will come away knowing it was fixed right at a fair price. I love a company that is honest.
- marion casto