Garage Door Repair in Hamilton, OH - Page 4

Justin Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First off, I'm writing this for the company not the tech. Kevin did a great job, only took about 20min. With that being said, what an absolute rip off! First it was 75$ service charge for anyone to come out which is fine, I get that nothing is cheap these days. The tech came out and took a look at what needed to be done and said he'd be done in 15min! Awesome! He gets done and slaps me with a $365 bill! I said for what? The spring on my garage door came unwound and the cables needed to be replaced. That's it! Tells me that he doesn't make the prices. I told him if I had any idea I'd be charged almost $400 for a 15min job I'd have done it myself! What company just shows up, doesn't give you a quote and just does the work?? That's absolutely wild! Basically just forced me to pay money I didn't have! Naturally I call the company and was told they would reach out to management and management would reach out to the tech. After that I would hear back in a few minutes. I wait 25min and heard nothing so I called again. Now they're telling me that the last rep should have never told me that because no ones in the offices on Saturday and probably wouldn't hear from anyone until monday! WOW! Lesson learned, always ask for a quote before anyone does anything for you . I will never be using this company again and will for sure be telling at least everyone in my circle about the price gouging nonsense that is precision door service. 365$ for 15min of work?? I'm in the wrong business.

shawn pater

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brian Payne did an excellent, professional and timely job for us today on New Year's Eve. He is very knowledgeable and friendly. I would do business again with such a fantastic company!

Terry Williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brian Payne was excellent to work with on upgrading my garage door opener. He explained options thoroughly. Brian was quick and efficient installing the new opener.

Julie Latham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From scheduling to timely arrival and efficient service we could not have been treated more professionally. This company is just first rate. We’ll do our part by referring them to all of our friends and neighbors. Such a great experience.

Terry Patterson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brian did an outstanding job! Very helpful, friendly and he knows his stuff

Eric Fehrenbach

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Used precision in the past had a good experience. The tech they sent today was very polite professional and knowledgeable with a great sense of humor. Thanks Brian Payne

Dan Carroll

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was great! Called beforehand and offered to pick up drinks for us. He was very friendly, professional. Provided our options and walked us through all the functions of our new opener. Extremely satisfied with the service.

Wayne Odell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Customer service is pretty awesome. I appreciate your standing behind your doors and craftsmanship. Very polite, professional, clean service people sent to the house. They even send a profile with picture of who they are sending to your home.

Bernard Fernandez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brian Payne was professional, courteous and excellent!

Jim Williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would never use this company again. Quoted on phone $250.00 to replace garage door spring. When they came out said was $480.00. There was a $75.00 service charge also that they never told you about. When was told $250.00 that was installation and all. But this company did not stand behind their so called "valuable customer service". We had checked with other companies before calling them and their prices were $250.00 complete also, so we chose Precision because they seemed customer care oriented. Never again! This company is not what they promote to be. Beware - chose a different garage door company. Read the other reviews. Seems to be a pattern.

Tom Romes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision upgraded our garage door about 16 months or so ago and we are well pleased with the door. Today was just a roller getting loose an falling out and Brian took care of it for us .Brian was terrific and we are glad to use Precision!! Thanks Tom

Jerry Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Eric was wonderful. He was professional, knowledgeable and friendly. He explained my options and patiently answered all my questions. I am very pleased with my new garage door opener. I feel confident in my decision to use Precision.

Ed Obermeyer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision overhead garage door was available within 2 hours of calling. They came out immediately within 1hour and replaced my garage door spring. My technician Brian Payne was fabulous, cordial, and friendly. 5 star service.

Jeff Garman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Eric was knowledgeable and prompt. Thx! Jeff garman

Brian Caudill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician Aaron was excellent. Had our garage door fixed quickly and was very courteous and professional. Strongly recommend Precision Door!

Velma Busam

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a new opener installed today, the service was fast and professional the work was done in a timely manor . *

Joan Leugers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was right on time. Very personable and fixed what was wrong within the hour.

Emily DeVilliers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door spring broke. We still had the receipt from when it was replace by Precision in 2010 which included warranty coverage of parts and labor. The company honored the warranty and only charged us for a service call. Door is as good as new and we saved a ton of money. Brent did a great job!!

marion casto

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

One of the nicest serviceman I have ever met. He made me feel at ease and I knew he was going to give me great service which he did. He explains everything in detail before and after the job. If you ever need any kind of garage door service give them a call and you will come away knowing it was fixed right at a fair price. I love a company that is honest.

Mary Simmons

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brent did a excellent job on my door they are the best and will send all to them

John Cox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jared Rager did an outstanding job… total professional!!!

Doug Hede

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was great, actually a little early. Right to work,answered all my questions,hard working and very knowledgeable. Explained what caused our issue and promptly corrected it for safe operation plus new bottom seal hopefully keeps the water out now. Would highly recommend him and Precision to anyone.

Debbie Weisbrod

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Needed garage door springs replaced. Getting an appointment was quick. The call center was friendly and had a warm, professional voice. Received text and call from technician, Brent that he was on his was. He arrived when he said he would. Had a very professional manner. Confirmed I needed springs and assessed the rest of the garage door. I am confident we will have many years of use after his visit. I would highly recommend

Jesse Suttles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyler was fantastic. He was on-time, called prior to arrival, and was very professional.

Jonathan Christophel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door opener was rubbing the actual garage door making a horrible noise and precision doors fixed it in 10 minutes. Nice job guys????

Donna Whitlock

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician fully explained the problem and got the garage door operational very quickly. Prompt affordable service. I would highly recommend.

Casey Koelblin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was able to get in touch with a live person to make an appointment without being placed on hold. The service was just as efficient and the problem was resolved.

Doug Willis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Door was jammed closed and it was fixed in 10 minutes Technician was professional and courteous. Definitely would recommend.

Bryan Taulbee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was here for maybe 5 minutes. After telling me he had no idea what to do. I thanked him for his time and called another company. More training for your technicians is strongly advised. IDK should never be said. Let me find out is always a better response. Seemed like it was just more work than he wanted to do. I was thankful for the early text and his prompt arrival though. Good Luck:) BTW my tension spring is broken, both cables and guide reels are all still in place, but all he could do was give me excuses as to why he couldn’t fix it. Really think he missed an opportunity to replace or repair. He offered no solutions just kept repeating the challenges. So much negativity from him that there was no way I was going to let him waste anymore of my time. I live in an older home and have never had any service or repair person who was so poorly trained on the art of a sale, really no salesmanship at all.

Lindsay Ellis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This was one of the best service experiences I’ve had. Our garage door spring busted in the evening, I called the next morning and they had someone here by 2:00 and it was fixed! Our technician, Justin, was really knowledgeable, extremely professional and personal. It was a great experience!